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Corona hygiene measures and guide of the hotel for your stay

Dear guests!

To make your stay with us as pleasant as possible, we have compiled the following guide and information for you. We will try to make your stay as safe as possible, with as few restrictions, as necessary.

  • All employees of the hotel are tested once a week for the Corona virus and before starting work the body temperature is scanned and documented. This is not an official requirement, but we want to protect you and ourselves as much as possible.
  • In addition, all employees are extensively trained. Please follow the instructions of the staff. They just want your best.
  • You do not have to wear a mouth-nose protection as a guest during a holiday in Austria.
  • Although close contact is usually very important to us, we ask you to refrain from shaking hands and hugging.
  • Please keep at least one meter away from other persons, except for people from the common household or fellow passengers and clean your hands several times a day with water and soap for at least 30 seconds.
  • However, we always recommend that you bring a mouth-nose protection in order to be able to put it on emergency, if you come to situations where physical distancing with one- meter safety distance is difficult to avoid. For example waiting times or a situation at neuralgic points.
  • In Austria, you only need mouth-nose protection when shopping in shops such as supermarkets, at the doctor's office and in the pharmacy. Furthermore, in busses and trains and in the ski -lifts and in the mountain restaurant.
  • As a precautionary measure, the Austrian Government has introduced a traffic light system for each region, which means that if new cases were to occur in a holiday region, safety measures could be increased.
  • Mouth- & nose protection and hand-sanitizer in small bottles for to go or your room, can be purchased at the reception.
  • We have been thinking about strategic points throughout the hotel to install disinfectant dispenser.
  • Surfaces (such as door handles, light switches, lift stock buttons etc.) are reinforced cleaned with special cleaning agents.
  • If possible, you should refrain from using our lifts and use our wide stairwells. Would be advisable with our good food as well as so already and perhaps saves the way to the GYM. However, should you rather use the lift then always only individually or with your own family.
  • If it happens that a guest recognizes symptoms, he should go directly to his room and inform the reception. They will initiate the necessary steps to clarify a possible infection. They will also overhand an information brochure about next process.
  • When entering the house, we recommend you to wear a mouth-nose protection. A hand-sanitizer is available at the reception
  • The receptionists work with mouth-nose protection and protect you and themselves with an acrylic glass-protection.

Hygiene and cleanliness have always been our top priority, but we have intensified them once again:

  • Of course, our employees wear oral-nose protection during cleaning
  • Bed linen and towels are cleaned according to the highest hygiene standards.
  • All rooms are regularly well-ventilated during room cleaning
  • After each guest change, the rooms are cleaned with special attention. Much-touched items such as remote controls, door handles, kettle and light switches are disinfected with the utmost care.
  • After each room, we always change disposable-gloves.
  • Before entering your room as well as after cleaning a room, our cleaning staff will disinfect their hands.
  • Of course, you can also unsubscribe from daily room cleaning via the reception on request. 
  • For the duration of your stay you will receive your fixed table upon arrival. This table is always available for you duringbreakfast and dinner.
  • Our space in the restaurant allows us to keep the necessary safety distance between the tables in the restaurant. Should it not be possible in special weeks, we will inform you about a second seating time or another restaurant in our hotel.
  • The restaurant and the bar can look forward to a strong ventilation system, which ensures a permanent fresh air supply. In addition, the Restaurant will be additionally ventilated through the windows before and after each meal.
  • At our buffets, there will be hand-sanitizers available. Self-service at the buffet is only possible after prior use of hand-sanitizer. The minimum distance of one metre is also be observed here.
  • The individual courses to the dinner menu will be served to you in the usual way by our staff.
  • Our service staff do not use physical contact and of course wear oral nose protection

Especially during this period, you need relaxation and should do something good for your body. That is why we have done our best in these sensitive areas to make your stay as safe and enjoyable as possible.

Especially during this period, you need relaxation and should do something good for your body. That is why we have done our best in these sensitive areas to make your stay as safe and enjoyable as possible.

  • Pool & Whirlpool and GYM from 7 a.m. to 8 p.m.
  • Sauna from noon to 8 p.m.

We have placed disinfection dispensers at all entrances of the wellness facilities.

  • In all wellness-areas, you must keep the distance-control of at least 1 meter. 
  • We have placed our loungers in such a way that this distance can be maintained.
  • Our good cleaning-staff have increased the frequency of cleanings in these areas.


In the pool, the minimum distance of 1-2 meters must also be observed. Therefore, we do recommend that not more than 6 people should stay in the pool at the same time.


Please note here on signs the specified maximum number of persons in the whirlpool.


Each sauna has a sign, which states how many people can stay in the sauna at the same time.

SPA massage and treatments

  • Please wear a mouth & nose protection when entering the SPA area.
  • At the reception in the SPA-areas, an acrylic-glass separation and disinfectant provide necessary protection.
  • Of course, the employees wear a mouth-nose protection.
  • We kindly ask you to make prior bookings of your application at the reception.


Please disinfect the devices before and after usage, with the available disinfectants and observe the minimum distance of 1 meter.


We do our best every day to implement all these precautions. We would be thankful if you support us in this by also following these little rules or and requirements - for your pleasant and relaxed holiday in Bad Gastein. Please do not forget that we are hosts and never want to become a teacher.

We hope that we have given you sufficient information and look forward to welcoming you in Bad Gastein.

» Information on the general regulations for the hotel and catering industry in Austria (german)

» Information on the protection provisions in Austria (german)

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